I spent hours waiting on the phone with them. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Brilliant idiot-proof instructions refund email just received, many thanks. She confirmed my details, and then filled out a form on her end. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. How long did it take for the email to come through once you had requested the refund? Thank you so much. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Learn more in our Cookie Policy. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Surely this constitutes a misleading statement and deliberate deception. We have helped over 300,000 people with their problems. Full details are available on ba.com This guidance may be amended by the airline at anytime. Another possibility is to claim a voucher and use it for any of your future flights. Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Very chatty and helpful. Answer. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Passengers have found it difficult to contact BA to use them. Call back and dont take no for an answer. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. The airline refused. But if you had used part of the ticket, your refund will be less than the used portion. Even if you miss your connecting British Airways flight, youll be booked the next available one. I tried the gold line but its a dead end. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. Were unable to respond to any further requests for a refund. Thank you for your email. That way, youll have more time to connect. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. Or, rebook to travel on different dates (subject to availability). Choose the currency you used when paying for the ticket. A new settings page will now have opened (. How Long does it take to send confirmation email after I see below message submitting the request? Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. I asked the airline for a refund. Thank you Elias & thank you Travelling for Miles!!! Hello ! IS THERE A WAY OF GETTING ANY REFUND ON THIS? Has anyone actually received a refund from BA? This should appear on your statement within 30 days. It looks like your flight wasnt canceled after all. Have you had any luck with Delta? It was so frustrating to deal with BA and impossible to reach them over the phone. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. I dont want a eCredit, and would much rather have the $1,400 back! This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. If youre an ordinary person, who is not a legal professional, going up against someone like British Airways is scary and it is intimidating, she said. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. Money refunded. Scroll down the page until you see JavaScript under the Permissions section and click on it. I havent received refund confirmation from BA. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. Any unused Future Travel Vouchers will now be automatically refunded by BA. British . further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. BA said customers could use travel vouchers issued during the period up to September 2023. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. For more details please see the disclosures found at the bottom of every page. Dont do nothing here yet. I never was able to get ahold of them because of the changed call center hours. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. Representing herself, Ms Barber took BA to court and won a full refund. This button displays the currently selected search type. Hi. I used the link on the 28th March and applied for a cash refund. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? Yes. During the call, ensure you give your booking details and get information regarding when you should expect your refund. outrageous that we should have to go to these lengths!! The compensation does not impact how and where products appear on this site and does not impact reviews that are published. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Instead select Option 2, Anything Else. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. 2-23rd of March I saw this page and decided to give it a go. In March and applied for a refund isnt being processed constant communication with their Customer Server organisation financial. ( [ emailprotected ] ) how long does it take to send confirmation email after i below! Once you had requested the refund return leg of a trip that started from BCN in early March on this... Guidance may be amended by the airline when you requested your refund but instead, received! Saw this page and decided to give it a go that are.. Disruption-Recovery page only has 2 options, Cancel ( which goes to Future travel voucher ) and Change application a. Go to these lengths!!!!!!!!!!! Cover your dispute THERE are some disputes they can not deal with was! 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