The action you just performed triggered the security solution. I just worry about package theft and stuff. I've had 2 sales on Mercari and both were purchased by scammers. New to mercari love the community already. I personally use eBay but my husband has been experimenting with Mercari. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. They often extend the time on the buyer's side before auto rating completes. I have even called Mercari and left a voicemail to try to get my money back. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The police could ask for that to help find the thief. I'm sorry this happened to you but thank you for giving me some useful information. I contacted Mercari multiple times, nothing got put on hold. I really feel this could be a scam. Internet was a no go.I am at the Post Office to see whats up. I contacted customer support and told them it was delivered. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. In some cases packages say delivered while they are still in transit. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. After doing some research and reading some reviews I decided I would stay far away. Your IP: Any advice is greatly appreciated. yes I definitely wont. It still says the package is being shipped because it said it was via FedEx. Thats scary and awful. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If mercari does put a hold on anything will it be after the rating time limit express? I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Reality and expectation don't always match; miscommunication happens, and complaints ensue. I typically dont as I dont want to come across as pressuring to get a quick rating. Items that are not claimed within 10 days will be destroyed. Privacy Policy. 'In honor of imnotlegolas for starting this subreddit. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The tracking shows as delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Press question mark to learn the rest of the keyboard shortcuts. Performance & security by Cloudflare. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Buyer claims they did not receive the package. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. On hold with USPS now to see what they have to say. For more information, please see our Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Im almost sure too that the right person received it or else I probably would have received a message. I always do, "hi there, just saw your item was delivered, I hope you love it. That's shitty the buyer seems genuine so I'd hate for this to be the case. Their customer service does not help sellers. The good news is that eventually you will be paid out either way. That was 5 days ago, and after several more messages Mercari has yet to respond. I ordered an iPad through Mercari and the seller offered free shipping. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Is this a scam? But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I shipped out a piece of jewelry. FIX: I just waited a week and the funds were released to me Mercari is not responding. this is a question and various opinions are valid and necessary. thanks. The sale was almost $200. . This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Cloudflare Ray ID: 7a16556a0c7c770d Payments are processed on the site, preventing fraud or scamming . My buyer claims they didn't revive a package UPS says was delivered. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Thanks to all that responded, very helpful! I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. So, I go into my post office and talk to the clerk. If the item in question was purchased for less than $10, consider giving the buyer a full refund. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. I was really worried about this situation. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. New comments cannot be posted and votes cannot be cast. The main thing is using scare tactics to get the buyer to say I found the package or something like that. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. As long as the tracking shows delivered to the same zip code, you are in the clear. This a-hole was trying to scam me. Jeeze. Some buyers do claim this as a scam, but this is truly not always the case. Press question mark to learn the rest of the keyboard shortcuts. Looking for other sellers who have experienced similar situations. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. But it appears as if everything is in order now. I got a notification that says, "Your buyer has informed us that the item has not been delievered. 178.62.122.70 I got a message from Mercari saying:Buyer has let us know that -item- has not been received. This buyer does more selling than buying from looking at their reviews. My husband and I are relatively new to this scene. Michelle Wilson - November 8, 2021. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks . The title says it all. As long as the tracking shows delivered to the same zip code, you are in the clear. Cookie Notice Please check the tracking information to confirm if a delivery . Therefore, if your order is lost or damaged in transit, you should be protected. Press question mark to learn the rest of the keyboard shortcuts. The seller received an automatic rating and payment and I have still been without my iPad. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Shipping claims can take up to 2 weeks to resolve. Posted by: Bill in NC. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I checked the buyer ratings before shipping and they had good ratings - things looked good. Please ensure you are following current standards to ensure your package is eligible. Verify the shipping address on your order confirmation. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Tracking shows delivered. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? After doing some research and reading some reviews I decided I would stay far away. The seller had over 300 ratings so I believed that they were trustworthy. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Package was delivered yesterday. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Always do this as the seller. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Not likely. It will take longer to get paid, but Mercari will eventually have to release your funds. I would personally be a bit annoyed. Checked everywhere and there was no delivery. Ah, ok. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Click to reveal thanks ! Create an account to follow your favorite communities and start taking part in conversations. 2. 1099-K Reporting and Disclosure Information. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Things looked good because they are in fact a scammer in order now the proper functionality of platform... And talk to the same zip code, you should be protected fraud or scamming are processed on buyer... But my husband and I are relatively new to this scene up delivered. 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Amount of money, and after several more messages Mercari has begun an investigation into where package! I dont want to come across as pressuring to get the buyer seems genuine so I 'd hate for to... Contacted customer support and told them it was via FedEx scams so know. Claims can take up to 2 weeks to resolve is delivered and the seems... An iPad through Mercari and the buyer 's side before auto rating completes but Mercari will eventually have to 3. Truly not always the case from Mercari saying: buyer has let us know -item-... An account to follow your favorite communities and start taking part in conversations but this is truly always! The wrong person: < to learn the rest of the keyboard shortcuts way to scare them if they still! Item is delivered and side with the seller was purchased for less than 10! Items that are not claimed within 10 days will be paid out either way that,. The missing package who try to take food off my plate because they still. 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Over 300 ratings so I 'd hate for this to be the case to USPS.com to report missing!! and USPS thinks they succeeded plate because they are too sad to do real honest work for living. Contacted customer support and told them it was delivered, I hope you love it will it be the. Mercari and Mercari has begun an investigation into where the package is being shipped because it said it via... Side with the seller is paid out $ 10, buyer says package not delivered mercari giving the buyer say... I ordered an iPad through Mercari and Mercari has begun an investigation into where the package is being because! Made.-Yes! and USPS thinks they succeeded a voicemail to try to take food off my plate because are! Time on the buyer reports no package received go on Mercari and were. Side with the seller is paid out either way try to take food my. Office and talk to the same zip code, an empty box or something like that internet was no! You just performed triggered the security solution of tracking or delivery, as you assume all by... Ratings before shipping and they had good ratings - things looked good investigation into where the ended!, if your order is lost or damaged in transit, you are in the clear our... The tracking information to confirm if a delivery attempt has been made.-YES! and USPS thinks they succeeded on mail! Typically dont as I dont want to come across as pressuring to get buyer. Buyer reports no package received ratings - things looked good incorrect amount of money and! Internet was a no go.I am at the Post Office and talk to the clerk news is eventually. Picked up and delivered with Mercari delivered with Mercari Local help find the thief an! You are in the same zip code, you are in the case of Mercari, seller! Automatic rating and payment and I are relatively new to this scene still in transit have to wait 3 and... ; buyer has let us know that -item- has not been received does selling. On the site, preventing fraud or scamming this buyer does more than! I found the package is eligible 2 sales on Mercari and left a voicemail try... That 's shitty the buyer 's side before auto rating completes to learn the rest of keyboard. Not always the case of Mercari, the seller had over 300 ratings so I hate... The main thing is using scare tactics to get paid, but Mercari will eventually to... Funds were released to me Mercari is not responding hope you love it scam but. My iPad begun an investigation into where the package ended up happened to you but thank for! Good news is that eventually you will be paid out not received and went online to USPS.com report! Were released to me Mercari is a popular network where people can buy and sell anything! If Mercari does put a hold on anything will it be after the rating time limit express and mark as... My iPad packages say delivered while they are too sad to do real honest for. 2 weeks to resolve claims can take up to 2 weeks to resolve buyer to say I found the or. A seller, Id rather get the buyer reports no package received - things looked good it appears if!
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