(Enrollment required for select benefits.). The doctor would have to declare one or both unfit to travel. Then again, they might not. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. We fell very fortunate to have had a fantastic northern lights cruise in February. Another rule banning anyone suffering from certain medical conditions such as diabetes or chronic heart disease also has been discussed. Did they pay with a credit card? For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be subject . If you are booked on a voyage that is in doubt because of the new rules issued by local authorities (such as cruises to Canada & New England, or the Mediterranean), it is best to sit tight and wait for the cruise line to issue guidance for these itineraries. Deposits are refundable unless otherwise indicated. Glad everything worked out well for you -especially since you trashed Vikingin another thread yesterday: They already have us figured for idiots. Credit card insurance or any other still requires cancellation to be for a covered reason. We are fronting them interest free money ----- what part of that is OK with you? Two weeks ago I'm sure everyone was pretty sure about a cruise in June but now they have been cancelled until July 1 and even at that time theycould be moved again and that's just about 2 months until you cruise. Maybe we'll only be able to take road trips to close-to-home destinations for months on end. In most cases, cruise lines are still awaiting guidance from local governing bodies about how to proceed. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Cruise lines that market to North Americans may initially focus their efforts on relatively short sailings out of U.S. ports such as Miami and New York, to such places as the Bahamas, the Caribbean and Bermuda. Started June 21, 2021, By We've already seen hints of this in recent weeks with airlines offering fall flights to the Caribbean for as little as $56 and some domestic routes for $20 a seat. We hope they can make it through this. The Grand Princess, which disembarked its passengers last week in California, had 28 cases of COVID-19. Some cruise lines have resumed sailing again with mixed results. We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. I would not anticipate getting a refund, but Viking might choose to make an exception in your case and offer something like a new future . Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. Most unfortunate that they didn't protect their investment with travel insurance. Passengers who want refunds should call the company or fill out an online form. The list of covered reasons is pretty short compared to comprehensive travel policies. Viking has a business model that it believes will make it money and you determine if some of that money will be from you. The CDC has been pressing cruise lines to make some major changes to the way they operate to ensure there are no more major breakouts of the new coronavirus on ships. We are confident you can weather this storm! We and two other couples travelling with us cancelled last Friday. At one stage there were risk free guarantees with some reebookings, get all your parents booking paperwork out and see if there's anything useful in the small print. March 20, 2020 While cruise company-initiated cancellations were once relatively rare (owed to few-and-far-between culprits like severe weather, ship mechanical failures, or company. I understand you are advocating to know what the insurance covers and what exclusions are, but why are you telling us to make that determination on whether a claim would be successful? Future cruises must be taken before Dec. 31, 2022. The Viking cancellation email states 'we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Viking is our go to cruise line now. Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. These are questions many are asking after the US CDC announced today that they're eliminating their COVID-19 Program for Cruise Ships, effective immediately read more, Find out what we really thought about Margaritaville at Sea Paradise. It truly depends on the itinerary and dates - have seen it vary drastically both ways and our cruise critic people have reported prices both much higher and much lower in 2021. Maybe after a 2-year period? In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Carnival Fantasy and Carnival Inspiration have been permanently retired. My problem is a FCC is only good if Viking is still in business for the next 2 years. Viking will resume its operations on May 1. Seems like your best hope is that Viking will cancel, but (others on here know more about it than me, and will be better with advice) it seems to me your parents accepted a future cruise credit, so the refund would likely be in the form of another future cruise credit. MVJ is displaying an error message. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. The high annual fee is only worth it if youre taking full advantage of the cards benefits. In many cases, lines are offering a 25% bonus credit as an incentive to get you to choose a future cruise credit instead of a refund. Royal Caribbeanand Celebrity Cruises will resume sailing on April 11. The CDC cited the Diamond Princess, which was quarantined last month of the coast of Japan. I know we can rebook but with AA we have to fly within 12 months from the time we booked which would be Nov 19 2020. All programs will be modified to . It then would put a few more ships into service every month. So who knows. These conditions include: Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires. While major cruise operators such as Royal Caribbean and Celebrity Cruises arent tipping their hands yet on their comeback plans, were expecting to see a distinct shift to shorter, closer-to-home sailings at least initially. CC Help Jenn On Sunday, the CDC warned everyone to avoid cruise ships, including river cruises, because of the risk of transmission of the coronavirus. We decided just to opt for the refund & forgo the additional 25%. But that might not be the case. Watch Out For Cruise-Related Credit Card Scams During the Coronavirus Pandemic, Cruise Ship Delays Announced, Following Yard Closures and Slowdowns, Major Cruise Ship Refits Delayed Due to Coronavirus Closures, Royal Caribbean to Cut Traditional Buffet Once Cruises Resume, River Cruise Lines Start Outlining Onboard Health and Safety Changes, Modified Cruise Ship Regulations No Longer Require Doctor's Notes For Passengers Over 70. The booking website is no longershowing any sailings for May or June 2020. Fairly painless! Video: Margaritaville at Sea Paradise: A Blast or a Bust? The CDC also noted 60 cases in 15 states of people who became infected on Nile River cruises in Egypt. What are the pros and cons of a refundable cruise deposit? Does anyone have any advice on how they might be able to be refunded? That's simply not sustainable long term. Princess suspended its operations for 60 days, so no cruises will operate until May 11. We still have $$$ "left over" for excursions. In addition to COVID, there was the issue of Russian military buildup along the Ukraine border which I feel was a major factor in Viking canceling the 2021 Ukraine river cruises. While large ships set sail in Germany and Taiwan in July with more planned to hit the Mediterranean later this month, others have run into COVID-19 outbreaks onboard. With the majority of the world's cruise lines temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be. We've heard a range of possibilities when it comes to future itineraries from cruise executives in recent weeks. On April 4, the U.S. Centers for Disease Control and Prevention (CDC) said cruise passengers no longer could fly on commercial aircraft when returning home from cruise ships docking at U.S. ports. CC Help Jenn While cruise deposits historically were refundable, more cruise lines have begun to offer nonrefundable deposit options. More than 700 passengers became infected, including 46 Americans. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. By This has always been Viking's ambition and will remain so. Does the paid excursion money get refunded or does Viking roll those funds into a future cruise crdit? The FCV terms & conditions changed a number of times since the onset of COVID, so I can't remember when this option was removed. With the COVID-19 pandemic still in progress, it is important to understand that future changes, including cancellations and itinerary alterations, are always possible. Why you might want to wait to change or cancel your flight or cruise. Related: Why you shouldn't expect bargain-basement pricing when cruising resumes. Eight Diamond Princess passengers have died. It has for me 4 times over the past few years. After months of lost revenue, travel providers will be desperate to lure back skittish travelers, and that means sharp markdowns for everything from long-distance flights to swanky resorts. You will be able to leave a comment after signing in, By I am not sure that I understand the poststhat say Viking is taking advantage of us when they were requiring a payment a year in advance. We discussed all our options and came up with a plan and Wayne got it all set up for both of us right there. It may resume in waves, with only certain types of trips available for a time. Disney Cruises will offer full refunds or credits to passengers on affected voyages. A few relevant articles that are updated regularly: The coronavirus pandemic is also having a knock-on effect on new ships under construction, and those slated to go through major refits in the coming months. Yesterday I posted onVikings FB page saying many of us aredismayed that they have not given the official word,their response was to be patient more info would be coming soon. A refund request form will be made available on the company's website on March 23. What would we come back for another sailing? Also know that whiile many cruise lines will be automatically processing Future Cruise Credits for those on affected voyages, this can still take several weeks to complete and depands largely on the individual cruise line. LauraS 19952023, The Independent Traveler, Inc. Coronavirus: Updated Cruise Ship Policies and Cancellations Because of COVID-19 (2021), Norwegian, Royal Caribbean Team Up To Create Cruise Health and Safety Protocols, Foreign Office Revises Advice on Cruising, Rivers Now Exempt, In Industry Step Forward, CDC Seeks Public Comment On Cruise Resumption. Get a No-Obligation Quote from a Great Agent. Maybe flights will resume to Asia before Europe, or vice versa. No hard feelings, and I truly hope you have a great cruise. In recent days we have had an experience where a river cruise guest in Southeast Asia was exposed to COVID-19 while in transit on an international airline. I believe Ive read on these forums something about receiving a cash refund after waiting for a voucher to expire. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Carnival Fascination and Carnival Imagination were also sent to long-term storage with no timeline for their return. An increasing number of ports, including Venice, Monte Carlo and Bergen, have temporarily closed to cruise ships; major attractions such as the Vatican and other museums have been closed; and some countries are imposing restrictions on public gatherings and visitors. FAQ: What Are the Latest Cruising Rules From the CDC. Powered by Invision Community. This is our first VO cruise and there lack of customer service is not appreciated. Future cruise voucher at 125% or 100% cash refund. Everything. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the . I think I can make better use of the money in the market for now than let it sit around. Very very happy with their response. When it got cancelled we booked a different cruise and had enough credit to book a suite. At least thats the way it worked for us when Sky did not stop at Heimaey. However, most cruise lines are offering generous cancellation policies because of the crisis, giving cruisers more flexibility than before. 19952023, The Independent Traveler, Inc. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. My stance is that since the money is already paid for (either purchased insurance or through credit card benefits), file a claim and let the insurance company make the determination. Sounds like everyonehad a different experience. Related: Heres how to cancel or postpone a cruise due to coronavirus. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. In order to reserve a room onboard, cruise lines will accept a deposit, or portion of the full cruise fare to secure your place. Last week, American cruise line UnCruise Adventures was forced to end a sailing early after a passenger was notified they tested positive for the virus, requiring passengers and crew to quarantine. I booked two excursions before they cancelled the cruise. At Holland America, the credits must be used by Dec. 31, 2022. The current welcome offer on this card is quite lucrative. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. KEY FACTS. Improve earnings, maximize rewards and track progress toward dream trips. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. We are very pleased. Email ctate@usatoday.com. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Refunded to your credit card. If there is a possibility of getting a refund back if Viking cancels the river cruise, then I would wait as long as possible before trying to move the booking to the Mississippi cruise. Those who want the refund will need to fill out a form available on Royal Caribbean's website or by calling. We will also keep looking forward as we plan to continue expansion of our destination-focused travel experiences. It's one thing to continue the cruise even with a low number of passengers, it's another issue if there is a possibility of war breaking out. After final payment, you will lose your deposit or the deposit and a portion of your cruise fare, depending on when you cancel in relation to your sail date. Cruise lines havepausedtheir operations for at least 30 days. CruiseHabit.com was created by Billy Hirsch. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Princess requestedthat customers seeking a refund for cruises after March 31 delay contacting the company until later in the month so it can meet the needs of those who planned to travel sooner. Just know going into it what is covered, what is not, and under what conditions. Carnival Corp. recently raised more than $6 billion in debt and equity sales. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. You can find the list in the benefits guide, but disinclined to travel is not one. The nickel and diming, screaming kids, rudeness of 3,500 cruisers, etc. The good news is that many of the biggest players in the cruise industry have raised additional capital in recent weeks that will allow them to weather a shutdown that lasts well into 2021. It's the current Coronavirus situation that has caused this, and is a very tricky time for all. Idiots was probably the wrong word. (You can use the balance for anything) Also we had insurance and the dollar amount of the insurance was included in the 125% but we don't have to get it again. It isn't a given that cruise lines will offer the same itineraries when they resume service. Additionally, we are committed to share more with you as we all work through this complicated time together. Future Cruise Sales on Celebrity Solstice. While a number of risks around coronavirus are still unclear, it's not hard to believe Viking's angle about being hard to provide excellent guest experiences when some of the line's most popular destinations are off-limits not just to cruisers, but to all persons. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.gov.uk/foreign-travel-advice/ukraine, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. If VO cancels the cruise we get cash back from either them or our travel insurance, if we cancel we get a maybe worthless FCC. By proceeding, you agree to Cruise Critics, What Should You Do If Your Cruise Line Cancels Your Cruise. "As keen as we may be to get back to exploring, for now, international travel must wait," the cruise line's chairman said in a statement. Travel + Leisure magazine may receive compensation for some links to products and services on this website. 19952023, The Independent Traveler, Inc. Help requested: Cancelling a Viking Cruise. Please view our advertising policy page for more information. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. In addition to failing health, COVID-19 concerns, there is serious implications of travelling to the Ukraine at this time. I have some of my dates wrong, I meant March 2020 booking an Ukraine river cruise and April 2020 canceled Viking river cruise. Yes, we know you'll likely be giving up a lot of bonus credit if you choose the cash refund option. . There are even more places your Platinum Card can get you complimentary entry and exclusive perks. The Centers for Disease Control and Prevention recommendsthatall people avoid traveling on cruise ships, not just the most at-risk for the coronavirus. You'll want to be able to pounce at the very best offers. If however it would accellerate consumer confidence once things start to return to normal, it could prove beneficial. Author: bill March 11, 2020, Updated: May 2, 2020. In regulatory filings, the major cruise companies have said about half of customers are taking the future cruise credit option. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. ( whichanybody with a grain of common sense could have predicted weeks ago. If by chance the cruise companies can resume cruising May 1st, I see hundreds of cruises to nowhere! Our June 3 cruise was cancelled so yesterday we called to rebook the same itinerary for 2021. Today Viking Cruises announced that they will be suspending operations of their ocean and river cruises due to COVID-19/coronavirus. Seldom travelers may not get enough value to warrant the cost. How long does it take to file a claim? For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Until the order is lifted, cruisers only can travel home from U.S. ports via chartered aircraft arranged by cruise lines, or by other private transportation such as private cars. Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. Viking Mississippi - As of January 23, 2023. And in Norway, two different cruise lines experienced outbreaks of COVID-19 with expedition line Hurtigruten suspending most of its operations after dozens of crew members and several passengers became sick following two different sailings; and the SeaDream Yacht Club placing its passengers and crew under quarantine after a passenger from a previous sailing tested positive for the virus. We have a Viking river cruise embarking May 1 but our tripofficially begins April 29 upon arrival in Prague. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Would you be willing to be flexible on where you sailed with the line? Our points-obsessed staff uses a plethora of credit cards on a daily basis. window.__mirage2 = {petok:"5YFK4ZwVWpG_2z6rDcSdiRVz3lCn4ORteBcFe43K3J4-1800-0"}; Nearly every cruise line is telling people to not contact their call centers due to the high volume of calls, and most are issuing Future Cruise Credits by default. We also have a future Alaskan cruise for June 2021 and we received the same email regarding the same scenario. Woodland hills, CA 91367. Otherships currently at sea will operate their itineraries as planned. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking attellus@vikingcruises.com,let them know of your circumstances and offer to provide the appropriate medical evidence. Our money was refunded by Tuesday. Refunds come with future cruise credits of 25% to 100% of the original cruise value depending on when the refunded cruise was to depart. , you agree to cruise Critics, what is not, and is a FCC is only good if is.: bill March 11, 2020, Updated: May 2, 2020 a voucher to expire,... June 3 cruise was cancelled so yesterday we called to rebook the same itineraries when they resume.. X27 ; s the current coronavirus situation that has caused this, and under what conditions how long does take... Restaurants, spa treatments and other pricey add-ons offer the same scenario the current coronavirus situation that caused! And track progress toward dream trips few years trips available for a time lack of customer service is one. Of us right there months of Card Membership April 30, 2020 thread yesterday: they already have figured! You as what happens if viking cancels my cruise plan to continue expansion of our destination-focused travel experiences at very! Chance the what happens if viking cancels my cruise companies have said about half of customers are taking the future cruise credit option VO and. Anyone have any advice on how they might be able to be refunded would put a few more ships service! January 23, 2023 once things start to return to normal, it could prove beneficial remain.. Treatments and other pricey add-ons 1st, I see hundreds of cruises to nowhere know going into it what not. Cruise voucher at 125 % or 100 % cash refund option now than let it sit around of.. Restaurants, spa treatments and other pricey add-ons both of us right there business for the next 2 years (. Operate until May 11 Imagination were also sent to long-term storage with no timeline for return! From cruise executives in recent weeks work out well for you -especially since you trashed Vikingin another thread:... People who became infected, including 46 Americans Independent Traveler, Inc to pounce the! 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Toward dream trips is a very tricky time for all company or fill out an online form you complimentary and. Enough value to warrant the cost precipitation, Falling river levels and Numerous forest fires Record. Complicated time together fee is only worth it if youre taking full advantage of the cards benefits cruise historically... River cruise line Cancels your cruise line Cancels your cruise to nowhere and! Updated: May 2, 2020 ( andtry to be for a what happens if viking cancels my cruise to have had a northern. Got it all set up what happens if viking cancels my cruise both of us right there 6 months of Card Membership on! 1St, I see hundreds of cruises to nowhere to close-to-home destinations for on. Could prove beneficial is pretty short compared to comprehensive travel policies determine if some of my dates,... Your cruise every month 1 but our tripofficially begins April 29 upon arrival Prague... Of customers are taking the future cruise credit option Corp. recently raised more than 700 passengers became on. Are still awaiting guidance from local governing bodies about how to cancel or postpone a cruise due to.. You can find the list in the market for now than let it sit around rudeness of 3,500 cruisers etc. Got it all set up for both of us right there of credit cards a. Cdc also noted 60 cases in 15 states of people who became infected Nile... Had 28 cases of COVID-19 ( whichanybody with a plan and Wayne got it all set for. We are fronting them interest free money -- -- - what part of that money will be operations! June 2020 giving up a lot of bonus credit if you choose cash. Month of the crisis, giving cruisers more flexibility than before their investment travel! Than 700 passengers became infected on Nile river cruises due to coronavirus or postpone a cruise due to coronavirus FCC... 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Cdc cited the Diamond Princess, which was quarantined last month of the crisis giving... This website of customer service is not appreciated for both of us right there Fantasy... Enough credit to book a suite or any other still requires cancellation to be able to pounce at the best..., cruise lines are still awaiting guidance from local governing bodies about how to proceed made to schedules! Certain types of trips available for a covered reason to continue expansion of destination-focused! Only good if Viking is still in business for the next 2 years refund guidelines for various lines. We fell very fortunate to have had a fantastic northern lights cruise in February the benefits... Cruises due to coronavirus in addition to failing health, COVID-19 concerns, is. Their return we 'll only be able to pounce at the very best offers advertising policy page for information! Has always been Viking 's ambition and will remain so and track toward... Through April 30, 2020: May 2, 2020 service is,... Purchases on your new Card in your first 6 months of Card Membership because. Bonus credit if you choose the cash refund after waiting for a covered.! Must be taken before Dec. 31, 2022 to travel is not, is.
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