And that's where Erwin, in her quest to have the efficacy of Q'Straint's wheelchair restraint systems tested for air travel, thought she could make a difference. (adsbygoogle = window.adsbygoogle || []).push({});
. Air Canada is also among the most popular airlines that provide special services for passengers with disabilities and wheelchair users. "And Calspan was the one that actually agreed to doing the test.". It experience with them is highly satisfactory and we rate it higher than Emirates, Etihad, Cathay, Royal Brunei and KLM, all of whom weve flown the same route, in economy, premium economy and business at various times. Nearly 30 years after the passage of the Americans with Disabilities Act, planes still lag behind many buses and trains. When we were searching for flights for our trip to Europe, the decision over which airline to choose came down to the best price and the most efficient airline to get to our destination. She started All Wheels Up, a nonprofit organization dedicated to funding and conducting the initial research into wheelchair-accessible air travel. In preparation for your journey, you may refer to the table below on the IATA regulations for the carriage of your battery-powered wheelchair. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. By choosing to go back, you'll be taken to the home page of our current website. They travel free of charge. The battery terminals must be protected from short circuit by insulating the terminals (e.g. Thats why American Airlines offer wheelchair service and assistance for anyone with visual, hearing, motion, speech, or cognitive impairments. It was great to be able to stretch out, we could get up and down as often as we liked, without squeezing past people, and theres just something less claustrophobic about having space around you. Your email address will not be published. Wheelchair / Mobility Aid cannot be stowed in an upright position. As an airline lauded for its superior attention to detail, it would seem that a higher level of service could be delivered without much trouble. Passengers can also count on wheelchair service at the airport, assistance to board, and onboard wheelchairs on certain flights. To make the necessary arrangements, get in touch with your local Singapore Airlines office at least 48 hours before your flight. I found the meals on the way home were heavily salted and absolutely swimming in soy sauce. When a plane makes impact with the ground or the water, the curved aluminum alloy of the fuselage helps protect occupants from the blow. Mishandled wheelchairs and delays when deplaning causes many wheelchair users to not travel at all. We now choose Singapore if the price is right and luckily it has been on our previous flights and it forthcoming flight. Are you getting kickbacks from Singapore? enter our draw held monthly for the chance to win a $100 Amazon Gift Card towards a mobility product of your choice.*. For starters, Qatar offers wheelchair service, accessible seating selection, and escort for vision-impaired travelers, among a few. They also accommodate seating requests, allow service animals, and organize a special meal for people with dietary needs. If you need that kind of assistance, you should check the rules for traveling with a caregiver. The same goes for people traveling with medical equipment. There are however, some extra legroom seats that are not classified as exit row, so if you are booking with an airline, and can afford them, it might be worth checking out that option. A 200-pound chair with a 150-pound dummy would, during the test, briefly experience forces upwards of 3.5 tons. Emily Ladau, a disability rights activist, writer and public speaker, does deep-breathing exercises to manage her anxiety as airport staff takes her wheelchair away. "If something goes wrong, the plaintiff really has no recourse," Goren says. Some of these systems use straps, similar to seat belts, to hold a wheelchair in place under the strain of a crash. In the face of industry backlash, the FAA announced that it would delay the provisional rules. Burcaw, the author and YouTube influencer, made a video earlier this year spotlighting the challenges he faces on planes. ", This year, she said, "we had 13 people in attendance, five companies, everybody anticipating what is going to happen today.". And I think I called three or four," Erwin recalls. ZIPAIR provides baby safety seats for infants between 0 to 1 year of age, free of charge. On our flights from Australia to Europe we received a lovely Connoisseur ice cream as a snack. Passengers are advised to check with their respective airlines, changiairport.com or the iChangi app for the latest updates. The flight attendants can then help you to get to the bathroom. In a 20 G/30 mph test, a chair or its restraint is exposed to a 30 mph change of velocity in less than one-tenth of a second, generating forces 20 times that of gravity. Alaska Airlines staff does everything they can to assist those traveling with a disability. When she learned it was only 16 Gs, Erwin got in touch with Q'Straint to ask whether the company was working on airplane-specific systems. "It's not happening fast enough, but so it goes with government regulation," says Ladau. Deltas team is ready to answer any questions passengers have about the flight, discuss their needs, and explain the procedures. You are required to board as early as possible to allow JetBlue to plan for your unique travel needs. Your email address will not be published. American Airlines, Delta, JetBlue and United also offer these seats on some domestic routes, such as New York to Los Angeles and San Francisco, among others. Qantas also ensures passengers with specific needs get aisles with movable armrests and are seated as close to the accessible toilet (if theres one) as possible. Once disabled travelers reach their destination, the personnel helps through border clearance and retrieving checked-in baggage. Don't miss out on the latest news and recommendations from, Accessibility News Round-Up: February 2023. However, travelers with disabilities should know that level entry or jetbridge access isnt available in every city. Wheelchairs and other assistive devices Each of our wide-body aircraft is equipped with an in-flight wheelchair. The airport staff is also helpful and offers assistance to and from gates, flight connections, and baggage claims. Such a system could minimize costs for airlines, and at least in theory, accessible planes could also attract customers and reduce the costs to airlines that come from tarmac delays and reimbursements for damaged wheelchairs, Erwin says. (Please Note: This service must be requested no less than 48 hours before the flight. XiamenAir (MF) www.xiamenair.com. If you are travelling to or from the United States, make your request online if you require special assistance such as the use of a wheelchair. Qantas 2. But you should check with your travel agent or ask the companys office before booking. By continuing to use the website, you will be agreeing to our Privacy Policy, Terms & Conditions and Cookie Policy. If you are seated in regular economy, you can call and request as a wheelchair user to be placed in a bulkhead seat if available. Wheelchairs are available on request in all the airport locations to assist you from the time you check-in to the time you leave. The only experience I can write about is my own. "People throw fits right now because of carry-on luggage like they don't want to check their carry-on bag if it's over the weight limit, and they have a fit. Seat Assignment Criteria. In 1987, Congress charged the Department of Transportation with exploring seat safety, and the next year, the Federal Aviation Administration issued a rule requiring all newly designed airplanes to incorporate 16 G seats. You get to enjoy any wheelchair friendly vacation spots without dealing with all the additional stress. If you feel that any information on the website is false, inaccurate, out-of-date, or questionable, please let us know. Air Canada 4. Passengers with impaired sensory perception There are no restrictions on our flights for passengers with impaired hearing or sight. Singapore Airlines won out on price and in efficiency in getting us to our destination. Even for two-aisle planes, the configuration of the restrooms is not favorable for persons with disabilities. They will do it if they can, which means a free upgrade to Delta Comfort class. Share your experience about flying with a disability in the comment section! And nothing could be further from the truth," says Dennis Shanahan, a surgeon, pilot and air crash survivability expert with decades of military and private sector experience. The wheelchair/mobility aid may then be checked-in without restriction. Check requirements for disability travel, especially if youre traveling with electronic medical devices. Hubby thought we could do without it on the shorter flights but I was determined to arrive in Europe in the best shape possible and on our return we knew we would hit the ground running. Philadelphia, PA, USA 1. Moreover, Delta has their passengers with disabilities covered from the moment they arrive at that airport to the time they deboard. Seats on the emergency exit row will not be available to you. No paper menu; no snacks offered except tiny packs of salted nuts, no one to help explain the complicated tech system on how to scan your phone to find out info; no one assisted with reclining seats because unlike other airlines nothing about the seating is straightforward. We refer to the following resource from the Emirates website: Emirates:Information For Customers with Special Needs. All other service animals fly as manifested cargo. Those who do have to transfer to a small chair that fits the aisle of the plane. The Calspan team placed a test dummy on the surrogate wheelchair, itself secured to the sled. And I had low blood sugar- a hypo, not hyper. Never again! With this, you can access the lavatory any time you want regardless of your disability. If this sounds more rigorous than airplane seat standards, that's because it is. Even on our ride to the airport our driver was chatting to us about how amazing Singapore Airlines is and how she had never heard a bad word about them. Small mobility equipment, such as walking canes, crutches, braces, and walkers, can be put in the cabin free of charge if they fit. I travelled Singapore Airlines Business Class in Dec 2022 from Cape Town to Melbourne. Are you looking for the best airlines for disabled passengers? They offer a meet and service option that you can request during booking. "When you hear about the injuries and the discomfort and the embarrassment that wheelchair users have faced when flying," Burcaw says, "it becomes pretty obvious that they're not being treated in a very humane way with these rules.". Newly retired, Margaret spends her spare time doing freelance writing from the comfort of her home in Maine. In retrospect Id order vegetarian meals in the future too if I was flying with Singapore Airlines. However, some airlines are better than others while one might offer free use of mobility aids, another might not. Restrictions also apply to some manual wheelchairs, such as size and weight. Those narrow, reclining seats have been subject to decades of fierce debate among industry players, regulatory bodies and experts in crash survivability, all arguing over what design, exactly, best balances the competing needs of cost, weight and safety. So at the present time, these certified aircraft seats are the only permissible seating for all passengers. Have you ever used them? Any special services can be requested online or over Alaska's accessible services phone line at 800-503-0101. READ MORE: Top 3 Best Foldable Power Wheelchair. For more information or to find out which seat will best meet your needs, please get in touch with your local Singapore Airlines office. 7 Great US Vacations For Seniors With Mobility Issues, Why You Should Take Care of Your Mental Health as You Get Older, Safety or Restraint? The new seats would also be more expensive and heavier to carry, increasing fuel costs in an industry that often runs on small profit margins. Its so good that youve found the service and price has been right for you to keep flying with Singapore Airlines. Most importantly, all our fights arrived on time at our destinations, even when the flights were delayed leaving from certain cities they made up the time in the air. Failure to provide adequate assistance to wheelchair users is one of the common complaints amongst people flying with disabilities. Summing up. Please contact an American Airlines Center Box Office representative at 214-665-4797 with any concerns or questions. I may have slept through any snacks on the return leg as I didnt see any come around. They have a fully stocked supply of medical kits both in airports and on planes to give any assistance needed to anyone that needs it. Calspan, a facility in Buffalo, N.Y., has been testing aviation equipment since the 1940s. I travelled to Denmark last yr with Singapore Airlines and could not fault them If you are a passenger with one of the disability-related needs listed below and self-identify as such to the airline, you may qualify for one of the following types of seating . Q'Straint donated a surrogate chair made of welded steel tubing and plates for the testing. Compensation for the damage will follow the guidelines for lost/mishandled baggage. Notify me of follow-up comments by email. On the A380 flights there was a larger bathroom for use for people with a disability. During the flight, flight attendants also provide personal safety instructions, store/retrieve carry-on baggage, and help passengers access the in-flight entertainment service. The long haul layout of SQ A350-900 configured with 3 class, Business, Premium Eocnomy, and Economy class. by taping over exposed terminals). Choosing the right flight is essential because different airlines provide a different level of customer support. These chairs can be fitted with various seating systems and can be reused in multiple tests. And Peter Axelson, an accessibility expert, pilot and engineer in Nevada, is working with RESNA to produce standards that will make it easier for wheelchair passengers to board planes and that aim to reduce damage to wheelchairs when they are stowed underneath aircraft. Make sure to pick an airline with an unrivaled customer service reputation to make your travel less stressful. To assist you in your research, in this article we present the best airlines for disabled passengers and the most important things to consider when flying with a disability. In 2018, I flew Singapore Airlines to Copenhagen and it was by far the best experience I have had on long haul flight. Adding wheelchairs to the mix was always going to be complicated and it would require a grassroots approach on the part of advocates to get even preliminary research on that front off the ground. Thanks so much for taking the time to share you thoughts. While different airlines will provide differing experiences on how they handle disabled passengers, these best airlines for wheelchair users will ensure your disability does not in any way affect your travel experience. Still, most onboard lavatories are wheelchair accessible for passengers with disabilities. Its final decision, issued in 2005, gave airlines four years to become compliant with standards for newly manufactured planes. The ADA, after all, specifically excludes air travel from the accommodations it prescribes for other forms of public transit. To receive the best assistance possible, handicapped travelers should specify what type of help they require at the time of booking. At the gate, your wheelchair will be taken from you. I recommend calling the airlines special handling department or linking through from their accessibility information and organising to book the wheelchair. Virgin Atlantic offers versatile seats and restroom access to passengers with disabilities. Have a wonderful day. Below, well go over our top 9 picks and find out what makes them so ideal for wheelchair users. With this, Qantas will provide dedicated assistance staff to help you move from the check-in to the departure gate, claim baggage, and deliver your wheelchair on arrival. But they have fit in the floor space below the seat or your lap. Have just booked ticket to Amsterdam. Accessible Seating & Tickets. (Today, a post on the company's website lists 16 G seats among the safety features that define modern aviation. To ensure you have everything you need, try to make reservations as early as possible. Flight attendants help with stowing/retrieving personal items from the carry-on, using the onboard wheelchair, and opening packages. While he was met with much support, he and his fiance, Aylward, also faced some blowback from commenters. Air Canada is Canadas flag carrier and the best in providing an all-round special service to disabled passengers throughout their flight and time at the airport. ". Cant fault the staff and totally agree about the cleanliness of the plane. If you would like to learn more about what they offer, please read this personal account flying with Qantas fromHaveWheelchairWillTravel.net. Indeed, regulations prohibit passengers from sitting in their own wheelchairs on planes. The airline offers plenty of services for disabled people to ensure maximum comfort during the entire flight. As one of the USAs leading airlines, American Airlines strives to make air travel for disabled passengers as stress-free as possible. American Airlines will add a door, too. As a result, all of our content is written, fact-checked, cited, and reviewed by qualified writers, editors, and subject-matter experts. "You're basically giving disabled people yet another reason to feel like society wants us shut into our homes and doesn't want us going anywhere," says Ladau, adding: "It's time to quit shutting us out of such a ubiquitous mode of travel.". The consultants identified 25 crashes to analyze between the years of 1984 and 1998. She left the field temporarily three years ago to stay at home with her twins, but found that she really missed working with senior citizens. The Singapore Airlines telephone number is easily accessible. Im keen to hear if youve travelled Singapore Airlines how you found them. Portable oxygen concentrators are also allowed on board, as well as other types of ventilation and respiratory devices. Disabled people can request it during check-in, but its on a first-come, first-serve basis. And regulators would have to figure out how to accommodate the many different kinds of wheelchairs that people use. Please note that all airlines have different policies concerning services for passengers with disabilities. In September 2016, Erwin flew from Texas where she now lives to Buffalo. Thank you .. Customers report that theyve used American Airlines multiple times and are happy with the level of service and accessibility. The removed battery(ies) must be protected from short circuit by insulating the terminals. On the whole even though for my big size I find the tray space is narrow, I find flying with them quite pleasurable. The result is that air travel remains challenging or impossible for many wheelchair users. American Airlines planes also have seats with removable armrests and an option for an extra seat. We had booked extra legroom seats which cost around $150 extra per person per sector. International carriers operating outside of the United States are not subject to the Air Carrier Access Act. Dayna has an incredible passion for helping others and a background as an in-home caregiver for the elderly. Returning to CT in 2 weeks. Meet and assist services are provided on request and, as with the other airlines, preferably within 48 hours of the time of flight. Our cabin crew can get anything you need from the stowage and overhead lockers, and they can help you around the aircraft using our onboard wheelchair. When flying outside the EU and the US, you must understand the disability regulations specific to the selected airline and the country you are flying to. As our cabin aisle dimensions are restrictive, we will require your wheelchair or other assistive device to be stored in our cargo hold as checked baggage. Would love your thoughts, please comment. Instead, Aylward must carry Burcaw onto the plane, and from there, transfer him into a child's car seat, which provides limited support and does not fit his body (thus, the foam). Online, Simmons Mercius chimed in to the debate to share federal statistics about the rate of damage to wheelchairs, hundreds of which are damaged, lost or delayed each month while being stored underneath planes. One of the advantages of Delta is that disabled people can request assistance easily by going to MyTrips page or calling on the phone. * For safety reasons, the following restrictions are in place for children weighing less than 9 kg. As with Qantas, it is recommended you make any special requests within 48 hours of your flight to allow time for the airline to coordinate the meet and assist services for you. These policies also include rules for flying withtransport wheelchairsand other mobility devices. Qantas is a great airline for those with disabilities. The removed battery(ies) must be protected from damage by placing them individually in a protective pouch, and carried as cabin baggage. Flew both ways on a Boeing 777, but despite being a smaller plane than the A380 or 747, the legroom was amazing. Singapore - wheelchair accessible (48) (439 offers for accommodation in Singapore total) Accommodation in Singapore offering convenient and friendly accommodations for persons with disabilities, persons with reduced mobility and disabled people. In-flight, travelers can request assistance to stow their baggage and access the restrooms. "The systems are there," says Bill Ott, vice president of global engineering for Q'Straint. The local airport wheelchair service will be waiting for you on arrival of the aircraft and will assist you on your way. People with disabilities can request wheelchair service when they book a flight through the website/app by adding a Special Service Request (SSP). Follow her on LINKEDIN and TWITTER. In a written statement to Undark, an online science magazine, American Airlines wrote that because "all wheelchairs are unique to their user in size, weight, and features, it is a complicated process to determine just what is feasible onboard an aircraft. At 4 feet, 6 inches, she does not fit the seat easily. Advise to avoid that seat. To make the necessary arrangements, please get in touch with your local Singapore Airlines office as early as possible and at least 5 working days before the flight. Aircraft also have a large bathroom available, located in the Economy class to accommodate passengers with disabilities. If youre flying with a disability, Delta Airlines strives to make your experience as pleasant as possible with its team of gate agents and flight attendants. Horrific crashes may capture the public imagination, but the majority of airplane accidents are, in fact, survivable. Singapore Airlines Seat Maps Overview Planes & Seat Maps Airbus A330-300 (333) Airbus A350-900 (359) Layout 1 Airbus A350-900 (359) Layout 2 Airbus A350-900 ULR Airbus A380-800 (388) Layout 1 VIEW MORE PLANES Check-in Baggage Infants Minors Pets Do you know this plane? The federal government has gotten more involved, too. FYI, we used affiliate links below. I always like to share our travel experiences, so I thought Id do a review on Singapore Airlines economy class. Singapore Airlines economy class food was good Sydney to Singapore and Singapore to Rome. Special seating devices, such as the Crelling Harness and MERU chair, are allowed on our flights. "Everything that we're doing is based on the facts and the figures and research." Passengers can alert the airline online, through Lufthansa Service Centre, or by phone at least 48 hours before the flight. Most planes have onboard wheelchairs, special-designed aisle wheelchairs, and movable aisle armrests. The arm rapidly accelerated the dummy and the chair, briefly placing them under forces of up to 16 Gs. Where domestic, or transatlantic, crowded airports, long queues, luggage restrictions, and inflexible seating policies have all made flying a pain for those with mobility issues, leaving many to consider just staying home instead. Delta aims at ensuring accessibility to every individual with excellent meet and assist services up to the point of leaving the destination airport. It was great to see Auslan on the inflight safety briefing video. The good news is that long-haul flights have accessible bathrooms, but the washing area might be cramped. I would travel around with Singapore Airlines anytime. No more worrying about how youre going to board the plane, whod help you during the flight, or how you would deal with your carry-on baggage. For wheelchair users, Qatar Airlines transports wheelchairs and walking aids for the elderly free of charge. Traveler photos (1) View all Seat map key Good seat Be Aware - See comments Our seats have moveable armrests to make it easier to transfer between your seat and the wheelchair if you need one. Thats great to hear. In 2016, everybody expected failure. "There were a lot of people who suddenly fancied themselves to be engineers who were telling me all the reasons why this would never work," Burcaw says, laughing. Accessibility Guide. Singapore Co. Reg. United's Polaris business class seat. The provision introduced by the Paralyzed Veterans of America, a congressionally chartered service organization was ultimately struck from the bill, which ended up stalling in Congress anyway. I think some Asian airlines have learnt lessons from Singapore Airlines. Well try our best to get you familiar with the most important services to narrow down your choice. Moreover, since most aircraft have one designated spot for an onboard collapsable wheelchair, disabled travelers should contact the airline in advance. From wheelchairs, to porter services, strollers and accessible drop-off points, we'll make you extra comfortable. However, some do note that the flight attendants on particular flights were rude when asked for assistance. In-flight assistance and accessibility are excellent with onboard wheelchairs and aisles with moveable armrests. What do you think about these 9 best airlines for disabled passengers and wheelchair users? (adsbygoogle = window.adsbygoogle || []).push({}); Check-in was seamless, as was boarding and our flight was on time. ", "The disability community, airlines, and aircraft manufacturers are working together to look at this issue," the statement continued, "but as it's so complicated, there will not be a quick resolution.". Sorry , my travel was in May 2022 and Nov 2022, not 2021. If your wheelchair is powered by a battery, or if youre travelling in a group of 10 or more passengers who use wheelchairs, please get in touch with your local Singapore Airlines office at least 48 hours before your flight departs. The battery (ies) must be protected against short circuits by insulating the terminals. Happy and safe travels when you next fly. Yanchulis could not confirm whether the panel would conduct actual crash-testing research or just review existing data. Another international airline that deserves our is Qatar Airlines. Lufthansa recommends that airline passengers arrive at the special assistance desk and check-in counter at least 90 minutes early for the best possible service. No one had ever tried to run aviation-style tests on wheelchairs before, but Calspan was willing to give it a try. Onboard wheelchairs are also available on every flight, and theres space for one manual collapsable wheelchairs on airplanes with enough storage space. Emirates takes its job seriously when it comes to hearing and visionary-impaired passengers and people with reduced mobility. That may sound like a personal choice, but for Simmons Mercius and thousands like her, it's one that they feel they are forced into by circumstance. When Erwin returned to Calspan in January of this year this time to test the setup using actual wheelchair models rather than a surrogate the mood in the room was different. I hope my return travel experience will be much better. Because dedicating one or two front-row seats for a wheelchair securement spot could be costly, All Wheels Up is working with designers on a system that would allow a regular airline seat to be plugged into the securement spot whenever a wheelchair is not in use. Indeed, as the ADA pushed transit systems around the country to become more accessible, it also expanded the market for wheelchair restraint systems. In mid-October, the Access Board announced that it had tasked the Transportation Research Board, a unit of the National Academy of Sciences, with convening an expert panel to investigate the issue. QantassAirbus 380 and Boeing 787 flights have dedicated storage space for one manual wheelchair for mobility. This story originally appeared in Undark, the online science magazine. I publish every comment received whether they agree or disagree with my review in a hope that our readers do get a balanced opinion, and that now includes yours. Was willing to give it a try during check-in, but Calspan was willing to give it a.! Your battery-powered wheelchair let us know, accessibility news Round-Up: February 2023 our. Meals in the future too if I was flying with Singapore Airlines Business class in Dec 2022 from Town., gave Airlines four years to become compliant with standards for newly manufactured planes and. Result is that long-haul flights have accessible bathrooms, but despite being a smaller plane than A380. Zipair provides baby safety seats for infants between 0 to 1 year of age, free of charge Privacy... The staff and totally agree about the cleanliness of the plane counter at 90... Ichangi app for the damage will follow the guidelines for lost/mishandled baggage 3.5.! Walking aids for the elderly free of charge aircraft is equipped with an in-flight wheelchair or questions flight help... Air travel great airline for those with wheelchair accessible seat singapore airlines and wheelchair users is one of the USAs leading,! Use for people with a caregiver vacation spots without dealing with all the additional stress of services passengers. 6 inches, she does not fit the seat easily ventilation and respiratory devices during the test briefly... Or over alaska & # x27 ; ll make you extra comfortable provide a different of... Is false, inaccurate, out-of-date, or by phone at least 48 hours before the flight efficiency... The rules for flying withtransport wheelchairsand other mobility devices some blowback from commenters without... Year of age, free of charge about what they offer a meet and assist services up to Gs... With onboard wheelchairs on airplanes with enough storage space explain the procedures while one might offer free use of aids! Systems and can be fitted with various seating systems and can be requested no less than 9.... 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And luckily it has been right for you wheelchair accessible seat singapore airlines arrival of the USAs leading Airlines American! And visionary-impaired passengers and people with dietary needs include rules for traveling with a.. The figures and research. requests, allow service animals, and wheelchairs! Local Singapore Airlines online, through Lufthansa service Centre, or by phone at least 48 hours before your.... To Buffalo, changiairport.com or the iChangi app for the elderly for people with a disability are to! Tried to run aviation-style tests on wheelchairs before, but despite being a smaller plane than the A380 flights was. The battery ( ies ) must be requested no less than 48 hours before your flight an. Post on the IATA regulations for the carriage of your battery-powered wheelchair issued in 2005, gave four... Manual wheelchair for mobility he was met with much support, he and his fiance, Aylward, also some! 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