You must be aged between 16 and 25 years old to buy this Railcard. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. In some cases, you may also be issued with a penalty fare, as set by the operator. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. This includes National Rail, London Underground, DLR and London Trams. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. Call us between 08:00 and 12:00 CET Monday to Friday. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. Click here for more details.. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Call us on 01 73 44 07 86 to get help with existing bookings. All rights reserved. We also offer support by email. On weekdays, the discount is valid after morning peak times. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. If you are interested in joining our partnership network, please click here. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. Note that this minimum spend amount may be varied from time to time in the offer email you receive. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Then, click on the my account icon and select "My account" 3. Log on to your Google account and click personal info in the left sidebar. Note that the 16-17 Saver will expire on your 18th birthday. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). 5. Cancelling/refunding your ticket for UK rail products. You can only claim once during any 12-month period. A Senior Railcard gives you 1/3 off rail fares across Britain. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. If you want to change an eligible season ticket, you will need to contact us. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. Consequently, the request for the right of withdrawal cannot be taken into account. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Changing your ticket for UK rail products. Trainline plc is registered in England and Wales. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. You cant change Weekly Season Tickets or Flexi Season Tickets. Applicable postage costs will be made available to you when you select postage as a delivery option. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. The minimum fare is subject to change during the validity of your Railcard. Call us between 09:00 and 17:00 UK time Monday to Friday. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. The Trainline does not provide customer service by email, but does provide it by phone. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Please note that it is not possible to call this phone number in order to make a booking. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We know you must have a few but its important you keep it safe and confidential. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. 27 Jan 2023. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. The following provision contained in Section 9.5. Updated on: 22 Feb 2023 10:31 PST. These can be applied to your purchase within our booking service. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. You must be aged between26and30years old to buy this Railcard. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. This is known as breaking your journey. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. Well give you details of the specific services and the different ticket types available when you book. Call center hours 24 hours, 7 days. Already ordered tickets for delivery? You can travel anytime on weekdays, weekends and public holidays. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. 11 Jan 2023. Just married or moved house and need to update your personal details? Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. You must be aged 16 or 17 years old to buy the 16-17 Saver. This is the fastest and easiest way, and you immediately get an email confirming the change. Trainline should have informed you about your canceled train trip. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. Well give you a form to take to the station for a replacement Season Ticket. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. Paper Season Tickets are still valid provided they can still be read easily (i.e. We act as an official agent on behalf of the operators. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. 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